McAfee Software India Pvt Ltd
(Freshers) Technical Support Interns @ Bangalore (Karnataka)
Note: This is NOT a direct Walk-In. You need to apply only at given URL and only shortlisted candidates may be called by the company for test/interview.
Job Details :
# Primary Location: Bangalore
# Date posted: 09/28/2018
# Job ID: JR0012486
# Job type: Student / Intern
# Shift: Shift 1 (India)
# Primary Location: India, Bangalore
Job Description :
# Responsibilities may be quite diverse of an exempt technical nature. U.S. experience and education requirements will vary significantly depending on the unique needs of the job. Job assignments are usually for the summer or for short periods during breaks from school.
Key Responsibilities :
# Act as the first point of contact for corporate/enterprise customers of McAfee.
# Handle real-time voice calls and portal cases and respond in a timely manner.
# Work in a team with assorted expertise.
# Update customers on progress of their cases on a regular-basis.
# Leverage team members’ expertise to deliver resolutions to customers in a timely-manner.
# Maintain a friendly, open, approachable, positive attitude.
# Willingness to work in 24×7 rotational shifts (including night shifts) is a must.
Technical Skills :
# Basic understanding of Microsoft Windows technology with some exposure to Server operating systems.
# Basic networking knowledge.
# Beginner level knowledge on Linux is preferred.
# Knowledge of computer security procedures and protocol.
# Exposure to security concepts is an advantage.
Communication Skills :
# Excellent verbal and written communication skills is a MUST.
# Be able to effectively communication with global customers over phone and email.
Educational Qualifications (Mandatory) :
# Bachelor’s Degree in Engineering Or
# Bachelor’s Degree in Science Or
# Any equivalent Bachelor’s Degree in Science as recognized by Government body
# Industry certifications like CCNA, MCSE, S+ will be preferred.
# Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and partners to assess technical products and to resolve technical issues. They also relate to customers with varying levels of technical skills and understanding.
Work Conditions and Physical Effort :
# Work is normally performed in a typical interior/office work environment.
# No or very limited physical effort required.
# No or very limited exposure to physical risk.
How to Apply for this Job ?