Skypro Technologies Pvt Ltd.
Recruitment for our reputed client – WIPRO
(Freshers) Walk-In : Desktop Support Engineers (Only for Male Candidates) @ Hyderabad
Note from Company: This is a direct job. There will NOT be any Training/ Recruitment/ Registration/ Consulting fees collected from candidates before/after the placement.
Job Position : Desktop Support Engineer L1 (Field Support Engineer)
Job Payroll : Selected candidates will work with our client on our company payroll.
Job Category : IT | Desktop Support
Walk-In Location : Hyderabad, Telangana
Job Location : Hyderabad, Telangana
Compensation : Rs 8000 to 10K Salary + Allowances
Qualification – Eligibility Criteria : Any Graduates & Diploma
Desired Experience : 0-6 Months
Skill : DESKTOP L1
Skills for Technical Candidates :
# CCNA/ MNA/Hardware & Networking Knowledge are Mandatory.
# Good Communication Hindi, English & Telugu
Job Description (***Certifcation is not a criteria in any of the skill wise guidelines mentioned below***) :
# Give permanent Fix to the Desktop, Printer problems, basic LAN issues
# Remote Call Closure within Norms
# Follow-up the Checklist(s)
# Load/reload standard build operating system & configurations, aware of Installation & troubleshooting of critical applications & their usage guidelines, Root Cause Analysis for repeat calls.
# All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
# Data submission for Daily, Weekly & Monthly summary report
# For AMC case follow up with Wipro spare coordinator for call closure, With Supervisor approval provide Standby solution to the user.
# Call logging & follow-up action with the principal Vendors (IBM & Dell) for warranty related incidents keeping helpdesk informed
# Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
# Troubleshoot Network connectivity (LAN) issues
# Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved
# Installation of desktop and hardware like CD-ROM, soundcards, etc
# Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
# Software installations such as MS-Office, Acrobat Reader, mail client etc
# Awareness & acceptance for Best Practice roll out.
# Desktop Installation, Movement, Assign & Change
# Installation of anti-virus on desktops and remove Virus
# Configuration of Print devices (network and local) on desktops
# Desktop Configuration – Network, mail client, internet etc
# Co-ordinate with vendors for support
Mandatory Documents Need to Carry :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
# 10th Mark Sheet Xerox Copy
# 12th Mark sheet Xerox Copy
# Provisional Certificate Xerox Copy OR First to Eight Semester Marks Sheet Copy Xerox
# One Passport Size Photo
Walk-In Date : On 1st & 6th October 2018
Walk-In Time : 10:00 AM to 2:00 PM only
Walk-In Venue :
Skypro Technologies Pvt Ltd,
No. 401, 3rd Floor, Kala Mansion, S D Road,
Secunderabad – 500003
Contact Person : Mr. Venkatesh
Contact Number : +91-8008271860