“Customer Support Executive Job Opening at Hexaware”

Customer Support Executive Job Opening at Hexaware. Candidate should be 12th Pass or graduate to apply for the post having 0-3 Years of experience.

The complete details of this jobs are as follows :

• Company – Hexaware
• Role – Customer Support Executive
• Experience – 0-3
• Qualification – 12+, Any Graduate
• Location – Mumbai
• Salary -1.5 – 2.5 LPA

ABOUT COMPANY

Hexaware Technologies is a global IT services company that provides end-to-end technology solutions to clients in a variety of industries, including banking and financial services, healthcare, insurance, travel, & hospitality. The company was found in 1990 and is headquartered in Mumbai, India, with operations in Asia, Europe, the Middle East, & the Americas.

Hexaware offers a wide range of services, including application development and maintenance, enterprise solutions, digital transformation, infrastructure management, business process outsourcing, & quality assurance & testing. The company also specializes in emerging technologies such as cloud computing, mobility, analytics, and artificial intelligence.

Hexaware has received several awards for its work in the IT industry, including recognition as a Leader in the Gartner Magic Quadrant for Application Services. The company is committed to sustainability and corporate social responsibility, & its initiatives in these areas include programs to reduce its carbon footprint, promote diversity and inclusion, and support education and community development.

JOB RESPONSIBILITIES FOR THE POST OF CUSTOMER SUPPORT EXECUTIVE

The job responsibilities for the post of Customer Support Executive are as follows :

• Responding to customer inquiries: Customer Support Executives are often the first point of contact for customers who have questions or concerns about a product or service. They must be able to provide prompt and accurate information to address customer needs and resolve issues.
• Handling customer complaints: When customers are unhappy with a product or service, Customer Support Executives must be able to listen to their concerns, empathize with their situation, and find a solution to the problem.
• Providing technical support: In some cases, Customer Support Executives may need to troubleshoot technical issues related to a product or service. They should have a good understanding of the product or service they are supporting and be able to guide customers through troubleshooting steps.
• Maintaining customer records: Customer Support Executives are responsible for maintaining accurate records of customer interactions, including complaints, inquiries, and feedback.
• Collaborating with other teams: Customer Support Executives may need to work closely with other teams such as sales, marketing, or product development to address customer needs and improve the customer experience.
• Providing feedback to improve products and services: Customer Support Executives often have firsthand knowledge of customer needs and pain points. They can provide valuable feedback to help improve products and services and enhance the overall customer experience.

• SKILLS REQUIRED FOR CUSTOMER SUPPORT EXECUTIVE

  1. Excellent communication skills: Customer Support Executives must be able to communicate effectively with customers, both verbally and in writing. They should be able to explain technical concepts in simple terms and convey empathy and understanding.
  2. Patience and empathy: Dealing with customer complaints or issues can be challenging, and it’s important for Customer Support Executives to remain patient and empathetic throughout the interaction.
  3. Problem-solving skills: Customer Support Executives must be able to analyze customer problems and find creative solutions to resolve them.
  4. Technical knowledge: Depending on the industry, Customer Support Executives may need to have a good understanding of technical concepts related to the product or service they are supporting.
  5. Time management: Customer Support Executives often need to multitask and manage their time effectively to ensure that they are responding to customer inquiries in a timely manner.
  6. Attention to detail: Customer Support Executives need to be able to accurately record customer information and maintain detailed records of customer interactions.
  7. Teamwork: Customer Support Executives often need to work closely with other teams such as sales, marketing, or product development to address customer needs and improve the customer experience.
     

     HOW TO APPLY FOR XEXAEAR 2023 ?

     To apply for the Hexaware Off Campus Drive – interested candidates must follow the procedure outlined below:

     • Click on the “Apply here” button provided below. You will be redirected to the company official career page.
     • Click on “Apply Online”.
     • If you have not registered before, create an account.
     • After registration, login and fill in the application form with all the necessary details.
     • Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
     • Provide accurate information in your application.
     • Verify that all the details entered are correct.
     • Submit the application process after verification.                                                                         Interested Candidates Can Send Their Resume To The Following Mail Id That Is Given Below 👇Share your Resume/CV along with a professional passport size photograph at Yuktar@hexaware.com

       CONTACT NUMBER – 8356968636