Join SAS Institute Growing Team as a IT Support Analyst Specialist.Any graduate/BTech/BCA Candidate can apply for the post.
- Company – SAS Institute
- Role –IT Support Analyst
- Qualification –Any graduate/BTech/BCA
- Experience – Freshers – 1 years
- Location – PUNE
- Salary -1.8 LPA – 5 LPA
What You Will Be Doing As IT Support Analyst
- Monitor critical incident and request dashboards or queues.
- Provide prompt review and response to customer (external & internal) reported incidents and/or requests.
- Resolve incidents and fulfill requests utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning, and excellent documentation skills.
- Using work instructions, knowledge bases, and run books support a broad set of hosting technologies including the SAS platform, operating systems, and other supporting IT infrastructure.
- Drive customer first approach in all service interactions in a dynamic environment while managing competing demands.
- Facilitate Major Incident Management processes when required.
- Ensure the daily work meets departmental and audit/compliance standards, including compliance with service or operational level agreements.
- Coordinate effective knowledge transfer during shift turnover when required.
Skills Required for IT Support Analyst
- Basic understanding of various IT Service Management practices and processes.
- Basic understanding of operating systems and client systems solutions.
- Shows increasing ability to debug problems and escalate issues appropriately.
- Is proficient in the use of departmental tools
- Excellent customer service skills.
- Ability to work in a strong team environment as well as independently.
HOW TO APPLY FOR SAS Institute 2023 ?
To apply for the SAS Institute2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to SAS Institute company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
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