Client Support Executive alliance recruitment agency

JOB DESCRIPTION

Serve as the main point of contact for clients, addressing their inquiries, concerns, or issues through various communication channels (phone, email, chat).
Listen attentively to client needs and provide accurate and timely responses, ensuring a high level of customer service.
Identify and troubleshoot technical issues reported by clients, escalating to the appropriate internal teams when necessary and following up on resolutions.
Assist clients in navigating our products or services, providing product information, demonstrations, and guiding them through processes.
Maintain a detailed understanding of our products, features, and updates to effectively address client inquiries and provide appropriate solutions.
Document and track client interactions, inquiries, and resolutions in our CRM system to ensure accurate and up-to-date records.
Collaborate closely with internal teams, including Sales, Product Development, and Technical Support, to resolve client issues and provide feedback for improvement.
Proactively identify opportunities to enhance the client experience, suggesting improvements to processes, documentation, or training materials.
Stay updated on industry trends and best practices in client support to continuously improve service delivery.

Requirements:

Previous experience in a client support or customer service role is preferred.
Excellent verbal and written communication skills, with the ability to articulate technical concepts in a clear and concise manner.
Strong problem-solving skills and the ability to think analytically.
Empathy and patience when dealing with clients, ensuring a positive customer experience.
Ability to handle multiple tasks simultaneously and prioritize effectively.
Proficient in using CRM systems or customer support tools.
Familiarity with technology products or services is a plus.
Bachelor’s degree in a related field is preferred.