Service Desk Management Application Tech Support Practitioner at BENGALURU

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

• Management Level :12
• Work Experience :Min 0-2 years
• Work location :Bengaluru
• Job Requirements :
  • Project Role :Application Tech Support PractitionerProject Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Desk Management, SSI: NON SSI: Good to Have Skills :SSI: Service Desk Voice Support NON SSI : Job Requirements :Key Responsibilities :a: L1 Service Desk Call taking profileb: Respond to the issues reported by customer predominantly through voice and emails, chat, etcc: Identify, investigate, and diagnose the issued: Provide resolution to customer based on inscope processese: Follows the incident life cycle as defined by process- log the incident- categorize and document- resolve or assign the incident to relevant assignment groupf: Achieve client and Accenture defined targetsTechnical Experience :a: Incident management and usage of ticketing toolsb: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skillsc: One to three years of experienced: Minimum one year of experience in Service Desk domain supporting global customersProfessional Attributes :a: Excellent verbal and written communication skills with email etiquette and customer service skillsb: 24×7 Support, mostly night shifts and rotation are ONLY as per project requirementc: 5 days working per week with two weekly offs based on rosterEducational Qualification:a: Bachelors degreeAdditional Info :Flexibility to work on weekends and Indian holidays