Esko Off Campus Drive 2024 Hiring Service Desk Engineer for BE/BTech Candidates Can Apply online from below details. Candidates who are interested in Esko Off Campus Job Openings can go through the below to get more information.
Esko hiring Service Desk Engineer
Company: Esko
Qualifications: BE/BTech
Experience Needed: 2 Years
Location: Bangalore
Req ID: R10251761
Description for Service Desk Engineer
We are seeking a dedicated and customer-focused IT Service Desk Engineer to join our team. This position will be responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and flexible to work in 24/7 environment.
Main responsibilities and key activities:
Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bit locker recovery, and O365 tools.
Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs.
Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.
Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.
Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.
Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.
Stay updated with the organization’s IT policies, procedures, and technologies to ensure accurate and effective support delivery.
We are looking for a professional who has
Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365.
Proficiency in troubleshooting common desktop, laptop, and mobile device issues.
Familiarity with remote support tools and technologies.
Active Directory User Administration.
Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
Customer-centric approach with a passion for delivering exceptional customer service.
Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
Ability to work independently and collaboratively in a fast-paced and dynamic environment.
Experience working with IT Service Management practices (e.g. Incident/problem/change management, etc.) using enterprise ticketing systems and tools.
Flexible to work in different shifts to provide 24/7 support.
How to Apply Esko Off Campus Drive 2024
Click on Apply to Official Link Esko Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
About Company
Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to work efficiently and deliver right-first-time packaging and marketing content on time, every time.
Company Website: esko.com
