Minimum qualifications
- Bachelor’s degree in Science, Technology, Engineering, Math, or equivalent practical experience.
- Experience in reading/debugging code in virtualization and Orchestration frameworks.
- Experience implementing, administering, and troubleshooting network infrastructure devices, including Firewalls, Routers, Switches, Wireless, and network monitoring tools.
- Ability to communicate in English fluently.
Preferred qualifications:
- Certification in CCNP, CCIE, CKA, RHCE, or equivalent fields.
- Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
- Experience with any of these cloud solutions: Open source software communities, Cloud networking solutions, distributed-computing technology, Hybrid/Multi Cloud connectivity etc.
- Knowledge of fundamental web technologies (e.g., HTTP, HTTPS).
- Knowledge of virtual/container networking.
About the job
In this role, you will be a part of a global team that provides 24×7 support to help customers seamlessly make the switch to Google Cloud. You will ensure that we have the necessary tools and processes to resolve the issue with as little customer effort as possible. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will identify the root problem and improve supportability by working with a team of engineers and product managers. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product, and drive high-quality production.
- Work as a part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including working non-standard hours or shifts, as needed.
Apply now
https://www.google.com/about/careers/applications/apply/ea154288-01e0-400a-af25-bd08378f0cec/form
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