Minimum qualifications:
- Bachelor’s degree or equivalent practical experience
- 2 years of experience in Trust & Safety, content moderation, App review, policy, legal, cybersecurity, anti-abuse, or technology environments
Preferred qualifications:
- Experience in app review
- Experience in account management or business development
- Excellent written communication and people skills
- Hardworking and focused, with a sense of ownership for solving points of conflict on behalf of the ecosystem and Google user experience
- A passion for Google products, Google Play and Android ecosystem, and developing business partnerships between Google and companies
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you’re a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed – with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As an App Review Analyst in Trust and Safety, you will prioritize the user experience, promote developer success through consistency and trust, and make the mobile experience the safest it can be across Android, Play, and Chrome Web store.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
The US base salary range for this full-time position is $87,000-$126,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Demonstrate excellence in determining how well apps comply with Google Play policies.
- Review the content of apps, data, and in-app experience when developers submit updates to the apps hosted in the Google Play store.
- Make sound logical decisions about how to resolve issues with developers even under time constraints.
- Create meaningful business partnerships by providing clear and helpful communications to developers. Work independently to manage your portfolio of developers, but also work as a team to optimize the App Review and Resolution processes.
- Find ways to help Google and third-party developers accomplish their business goals, while making and executing resolution plans that maximize the best Google Play store user experience.
Information collected and processed as part of your Google Careers profile, and any job applications that you choose to submit are subject to Google’s applicant and candidate privacy policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging and providing an equal employment opportunity regardless of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency CVs. Please do not forward CVs to our jobs alias, Google employees or any other organisation location. Google is not responsible for any fees related to unsolicited CVs.
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