New Business Account Strategist, Onboarding, Google Customer Solutions

GoogleNew York, NY, USA

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
2 years of experience in media account management or the advertising industry.
Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).

Preferred qualifications:

Experience managing and customizing for a customer base.
Ability to multi-task and manage multiple projects at a time while paying attention to detail.
Ability to take initiative, work with minimal guidance, lead, motivate, and work with others.
Ability to reach out to customers, and assist them in adding value to their business.
Excellent creative thinking and problem-solving skills.
Excellent written and verbal communication skills.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

The Onboarding team plays a critical role in Google’s Acquisitions organization and is responsible for a substantial portion of Google’s advertising business growth across the globe.

As a New Business Account Strategist, you will be a critical member of our Onboarding team, managing the onboarding of new advertising customers for Google throughout the region. You will be engaging with customers and supporting them in learning how to utilize Google solutions for their business, while also developing digital advertising solutions that meet their growth goals and business objectives. You will manage the relationship with our acquisitions and business team for customers. You’ll work with an engaged team and grow/transform the business, while also understanding our advertisers needs and delivering measurable solutions.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

The US base salary range for this full-time position is $79,000-$114,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Deliver against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google’s advertisers.
Work closely with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) sales to deliver seamless customer handovers and to ensure customer experience.
Implement creative ways to improve our customer relationships. Tailor and share performance enhancing suggestions and promote other Google products.
Communicate proactively with customers, via phone and email.
Provide strategic advice and help our advertisers get the best return on their advertising investment by working closely with them in a consultative role.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging and providing an equal employment opportunity regardless of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency CVs. Please do not forward CVs to our jobs alias, Google employees or any other organisation location. Google is not responsible for any fees related to unsolicited CVs.