Ciena Off Campus Drive 2024 Hiring Technical Support Engineer for Bachelor’s degree Candidates Can Apply online from below details. Candidates who are interested in Ciena Off Campus Job Openings can go through the below to get more information
Ciena hiring Technical Support Engineer
Company: Ciena
Qualifications: Bachelor’s degree
Experience Needed: Freshers
Location: Gurgaon, Bangalore, Mumbai
Req ID: R024555
Description for Technical Support Engineer
This role is a great steppingstone for any graduate looking to kickstart their career in the technology industry, offering the chance to work with cutting-edge software and a team of experienced professionals. We offer a supportive and inclusive work environment and are committed to the professional growth and development of our employees.
Roles & Responsibilities:
Provide first level technical support to customers using BluePlanet ROA software, troubleshooting and resolving software and system related issues.
Collaborate with the engineering team to identify, report and resolve product bugs and issues.
Assist in the development and maintenance of technical documentation, including user manuals and knowledge base articles.
Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.
Interact with customer daily working on production and deployment, issue, etc – providing feedback into the larger Ciena team for resolution.
Come up with workarounds to minimize customer dis-satisfaction with functionality shortcomings.
Provide feedback back into account/PLM/R&D community to help improve product functionality in future releases.
Act as the customer advocate internally to Ciena, and the Ciena support person to the customer.
Availability to travel if required.
The Must Haves:
Understanding of networking technologies and protocols, especially Layer 2 and above: Ethernet/MEF, MPLS, IP, VPNs, TCP, UDP, IGP (ISIS, OSPF), BGP, L2/L3 VPN, SNMP, Syslog, ICMP, SSH
Experience in Operating systems: Linux/Unix
Multitasking and adaptability to changing project, priorities and market demands.
Excellent presentation / communication skills.
Ability to work well with cross-functional teams.
Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision.
Assist with multi-product interoperability issues between Ciena products or with external vendor equipment.
Good To Have
Hands-on expertise with virtualization environments: VMWARE ESXi, KVM, XEN
Python, Shell Scripting
Database(s): PostgreSQL, MySQL, click house.
Understanding of Docker, microservices, open switch, Kubernetes
Understanding of cloud-based technologies.
Ability and experience in working with Traffic – NetFlow/Sflow/Cflow/Netstream.
Experience in using monitoring tools like Nagios, Grafana etc. helpful.
Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other)
Excellent customer service interaction skills especially in stressful situations.
Education
Bachelor’s degree in network engineering, systems engineering, computer science or related field.
Preferably has experience in a work placement with an equipment vendor in the Telco industry.
CCNA or equivalent level qualification would be advantageous.
Apply to Ciena hiring Technical Support Engineer
How to Apply Ciena Off Campus Drive 2024
Click on Apply to Official Link Ciena Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
About Company
Ciena Corporation is an American telecommunications networking equipment and software services supplier based in Hanover, Maryland. The company has been described by The Baltimore Sun as the “world’s biggest player in optical connectivity.” The company reported revenues of $3.63 billion for 2022
Company Website: ciena.in
