Hyderabad, Telangana, India; Bangalore, Karnataka, India
Minimum qualifications:
- Bachelor’s degree in Education, Instructional Design, a related field, or equivalent practical experience.
- 4 years of experience in support operations or enabling vendor operations.
- Experience structuring agent quality programs and performing analytical work with data.
Preferred qualifications:
- 5 years of experience in content strategy, consumer care operations or related fields.
- Ability to manage multiple assignments simultaneously, work independently, and drive projects to completion with minimal guidance and high attention to detail.
- Ability to influence others with excellent communication and presentation skills.
- Excellent team player with the ability to multi-task and work in a fast-changing environment.
About the job
The Global Vendor Operations organization oversees vendor operations for all of YouTube. The vendors provide support to all YouTube users, viewers, paid users and subscribers, and creators, artists and media companies globally, across all YouTube products.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Work closely with YouTube Operations, Product and other stakeholders to define content strategy and requirements for vendor operations. Be an expert and trusted advisor on all things content.
- Collaborate with the vendor Content Creation team to develop and publish content for internal audiences.
- Identify opportunities to improve user journeys and ensure consistent and effective content across internal channels.
- Partner closely with Analytics teams to conduct quantitative experiments and qualitative user studies to create the most effective content for our users.
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