By applying to this position you will have an opportunity to share your preferred working location from the following: Bangalore, Karnataka, India; Pune, Maharashtra, India.Minimum qualifications: • Bachelor’s degree in Science, Technology, Engineering, or equivalent experience. • Experience in networking technologies (e.g., TCP/IP, Routing, IP/Subnet troubleshooting, VPN, VLAN). • Experience reading or debugging code with Java, C, C++, or .NET.Systems, or experience with network administration in Linux/Unix. • Ability to communicate in English fluently. Preferred qualifications: • CCNP, CCIE, CKA, RHCE, or equivalent certification. • Experience implementing, administering, and troubleshooting network infrastructure devices. • Experience using techniques such as packet capture/packet analysis, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and performance issues. • Experience with open source software communities, cloud networking solutions, distributed-computing technology, hybrid/multi-cloud connectivity, etc. • Knowledge of fundamental web technologies (e.g., HTTP/HTTPS, etc.). • Knowledge of virtual/container networking. About The Job The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate. As a Technical Solutions Engineer, you will manage customer challenges in addition to providing level two support to our other Support teams. You will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You’ll help drive business growth of Google Cloud by recognizing and advocating for our customers’ challenges. Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities • Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products. • Develop knowledge of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. • Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high-quality production. • Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours or shifts. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form
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