Salesforce Off Campus Drive 2024 Hiring Associate Technical Support Engineer for 2023 Engineering Graduate Candidates Can Apply online from below details. Candidates who are interested in Salesforce Off Campus Job Openings can go through the below to get more information
Salesforce hiring Associate Technical Support Engineer
Company: Salesforce
Qualifications: 2023 Engineering Graduate
Experience Needed: 12 Months
Location: Hyderabad, Bangalore
Job Requisition ID: JR244950
Description for Associate Technical Support Engineer
The Associate/Proactive Monitoring Engineer is a customer-focused expert and is responsible for Salesforce.com’s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.
The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.
The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently.
As a Proactive Monitoring Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.
Responsibilities
Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
Manage support cases on a daily basis, including transfers from other regions
Track and maintain all customer communications and case documentation in Service Cloud
Respond to customer-reported issues in a timely manner, per service level agreements
Communicate progress of resolution/status in a timely fashion, per service level agreements
Manage escalations and expectations, for both customers and internal staff
Collaborate with technical support teams in other Salesforce Clouds as needed
Identify situations where professional services may be warranted
Follow established support processes and procedures
Identify improvements for improved customer experience
Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position
Preferred Qualifications
2023 Engineering Graduate
Upto 12 Months of Work experience
Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
Expertise in Database and relational data structures is good to have
Large scale, multi-tenant production environments
API Programming or Software Development
Software Design Lifecycle
Be a dependable, motivated, self-starter, with the ability to work independently when required
Previous experience working with scripting languages and/or APIs is a bonus
Previous Marketing Cloud experience is a bonus
Marketing Cloud Email Specialist Certification is a bonus but not required
Apply to Salesforce hiring Associate Technical Support Engineer
How to Apply Salesforce Off Campus Drive 2024
Click on Apply to Official Link Salesforce Above – You will go to the Company Official site
First of all Check, Experience Needed, Description and Skills Required Carefully.
About Company
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
Company Website: salesforce.com/in/
