Konecranes Entry Level Recruitment for Trainees SAP Security at Pune

Job Description

Your key responsibilities

Exhibit Konecranes Core values and code of conduct into each action.
Understand and handle incident management and Service Request process in a support environment for large number of users.
Working with SAP System, user maintenance and authorization concepts.
Ability to troubleshoot end user’s authorization issue and resolving as per expectation and if needed take help from peers.
Ensure ability to work or SLA based service delivery.
Monitoring the SAP Systems daily and IDOC of various interface.
Aid in support process improvisation.
Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
Develop healthy professional customer relationship.
Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management’s expectations and guidance.
Align and realign actions based on customers’ feedbacks, inputs from management.
Prepare reports based on supervisor’s expectations.
Deliver any other tasks as per superior’s instructions and guidance.
Be flexible for on call support based on business needs.
Knowledge for SAP Basis will be an advantage.
Assist peers, superiors, other IT staff members in day to day activities whenever appropriate.
Awareness of ISO 14001 & 45001 Standards.

What we expect from you

Bachelor’s Degree or higher – BTech /BE, BCA, BSC comp
Good technical background with some professional experience desirable
Be highly motivated, hardworking and possess good time management and communication skills
Excellent written and spoken English
Ability to work and communicate effectively with a globally distributed team
Team player
Customer service attitude
SAP Certifications in their specialisation area is not must but will be an advantage
Experience: 0-2 years in SAP Security

Competencies and Skills Required

0-2 years of experience in IT industry working in global support or business process monitoring environment
Exposure to SAP security or SAP IDOC monitoring is highly desired
Basic understanding about Computers and IT Systems with some exposure to SAP systems
Knowledge of SAP IDOC monitoring will be a big plus
SAP Basis monitoring tasks will be an added advantage
Knowledge about ITIL and ITSM tool(s) is preferred
English Communication skills – Verbal, Written
Team player
Customer service attitude
Customer oriented approach to ensure SAP end-user satisfaction
Willing to work in shifts when necessary
Excellent communication skills as the job requires daily interactions with colleagues based in different countries/locations
Reporting capabilities
Analytical and problem-solving techniques would help in improvising the process
Exposure to Power Apps / RPA tools would be an advantage